Effective September 1, 2026. This notice applies to the public Alderline Security Group website. Authorized portal use is also governed by account, client, and operational requirements.
Information collected
Alderline collects information you choose to submit, including contact information, organization information, service needs, volunteer information, event details and messages. Community Program requests may include callback information, Safe-Walk pickup and vehicle locations, accessibility information, requested times, safety concerns and related operational details. The site creates request references and may retain limited technical information for security, rate limiting, duplicate detection and abuse prevention.
How information is used
- Review, schedule, assign and deliver requested programs or services.
- Create and manage Safe-Walk calls in Alderline Command.
- Contact requesters, volunteers and participating organizations.
- Coordinate with emergency services or law enforcement when reasonably necessary for safety, legal compliance or an emergency.
- Protect the website, portal, users and company operations.
- Maintain operational, audit, legal and contractual records.
Access and public display
Community Program records are limited to authorized personnel based on role and operational need. Safe-Walk identities, telephone numbers, pickup locations, destinations and vehicle details are excluded from the public calls feed. Alderline does not publish exact residential locations, medical information, assessment vulnerabilities or volunteer contact information. Event photographs are published only when approved and handled under the applicable acknowledgment or consent.
Public calls for service
The homepage may display a limited public activity feed containing only a call type and city/state. It does not publish a street address, caller, client, unit, officer location, narrative, report or case detail. Safe-Walk calls are excluded.
Sharing, retention and deletion
Information is shared only as needed to operate the company, deliver the requested program, protect people or systems, coordinate an emergency, or comply with law. Alderline does not sell submitted personal information. Records are retained only as long as reasonably required for their operational purpose and applicable legal, insurance, contractual and records obligations. You may request correction or deletion when retention is not otherwise required.
Your choices
Use the Contact page and choose “General question” for a privacy request. Do not submit passwords, government identification numbers or unrelated medical details through public forms.